Refund & Returns Policy
Effective Date: February 18, 2025
At Alwadood Multani Sohan Halwa, we take pride in delivering authentic Multani Sohan Halwa across Pakistan. Our products are freshly prepared, carefully packed, and shipped with great attention. Since our items are perishable sweets, we maintain strict guidelines for returns and refunds to ensure fairness and quality.
Eligibility for Returns
Due to the perishable nature of our halwa, returns are only accepted under specific conditions:
- Item received is damaged
- Wrong product delivered
- Expired or spoiled sweet
- Packaging severely tampered
If your case falls under these conditions, please contact us within 24 hours of delivery.
How to Request a Return
To request a return or refund, please follow these steps:
- Contact us at info@alwadood222.com or call/WhatsApp 03001561228.
- Share your order number and issue details.
- Provide pictures of the damaged/incorrect product and its packaging.
Refund Process
Once your request is reviewed and approved, your refund will be processed in one of the following ways:
- Bank transfer
- Mobile wallet transfer
- Discount voucher for next order
Refunds are usually processed within 5-7 business days after approval.
Non-Returnable Items
We cannot accept returns for the following:
- Opened or half-consumed sweets
- Items reported after 24 hours
- Change of mind or taste preference
- Correct product but disliked flavor
Contact Us
If you have questions about our Refund & Returns Policy, feel free to reach us:
Address: Alwadood Multani Sohan Halwa, Shop Near Allied Bank, Rasheed Abad, Khanewal Road, Multan
Email: info@alwadood222.com
Phone/WhatsApp: 03001561228