Terms of Use
Effective Date: August 27, 2025
Welcome to Alwadood Multani Sohan Halwa (https://alwadood222.com/). These Terms of Use (“Terms”) govern your access to and use of our website, content, and services. By visiting or purchasing from our site, you agree to these Terms. If you do not agree, please do not use our website.
About Our Business
We prepare and deliver authentic Multani Sohan Halwa and related sweets within Pakistan. Our focus is quality, freshness, and safe delivery nationwide. Because our products are perishable, certain sections below (orders, delivery, returns) apply specifically to food items and must be read carefully.
Eligibility & User Responsibilities
- You must be legally capable of entering into a binding contract in Pakistan.
- Provide accurate, current, and complete information during checkout.
- Keep your contact details updated for order and delivery communication.
- Use the website only for lawful purposes and personal, non-commercial use.
Account, Access, and Security
Some features may require creating an account. You are responsible for:
- Maintaining confidentiality of your login credentials.
- All activity occurring under your account.
- Promptly notifying us of any unauthorized access.
We may suspend or terminate access for violation of these Terms or suspected misuse.
Product Information & Availability
- We endeavor to display accurate product names, descriptions, and images. Minor variations in taste, color, shape, or texture may occur due to handmade preparation.
- Product availability may be limited or subject to change without notice.
- We reserve the right to discontinue any product at any time.
Pricing, Taxes & Payment
- All prices are shown in PKR and may change without prior notice.
- Applicable taxes, shipping, and handling charges (if any) are shown at checkout.
- We accept payments through the methods displayed at checkout (e.g., bank transfer, mobile wallets). You authorize us and our payment partners to charge your selected method.
- Orders are processed only after successful payment confirmation (unless cash-on-delivery is explicitly offered for your location).
Orders & Acceptance
Your order constitutes an offer to purchase. We may accept or decline any order at our sole discretion. Situations that may lead to order cancellation include:
- Product unavailability;
- Pricing or description errors;
- Failed payment or suspected fraud;
- Delivery constraints beyond our serviceable areas or conditions.
If we cancel an order after payment, we will initiate a refund as per our Refund & Returns Policy.
Shipping, Delivery & Risk
- We deliver to cities across Pakistan only. Delivery timelines vary by location and courier capabilities.
- Risk of loss passes to you upon delivery to the address provided at checkout.
- Please ensure someone is available to receive the package to maintain product freshness.
- Delays caused by courier, weather, strikes, or events beyond our control are not our liability, but we will assist with tracking and resolution.
Perishable Goods: Storage & Handling
- Once received, promptly store the halwa as instructed on the package.
- Improper storage may affect quality and void eligibility for returns.
- Consume within the recommended period for best taste and freshness.
Returns, Replacements & Refunds
Because our products are perishable, returns are restricted. Please review our detailed Refund & Returns Policy for eligibility, timelines, evidence requirements, and processing methods. In brief:
- Report issues (damage, wrong item, significant spoilage) within 24 hours of delivery.
- Provide order details and clear photos of the product and packaging.
- Approved cases may receive a replacement or refund as outlined in the policy.
Promotions, Vouchers & Gift Offers
- Promotional codes or vouchers are subject to specific terms stated at the time of issue.
- Promotions cannot be combined unless explicitly allowed.
- We may modify or withdraw promotions at any time.
Intellectual Property
- All content on this website (text, images, logos, graphics) is owned by or licensed to Alwadood Multani Sohan Halwa.
- You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
- Our trademarks, brand names, and product names may not be used without authorization.
Acceptable Use & Prohibited Activities
- Do not misuse the site (e.g., hacking, scraping, uploading malicious code).
- Do not engage in fraudulent orders or payment abuse.
- Do not post defamatory, obscene, or unlawful content.
- Do not infringe intellectual property rights of any party.
User Content: Reviews & Feedback
- By submitting reviews, photos, or feedback, you grant us a non-exclusive, royalty-free license to use, display, and share such content for marketing and operational purposes.
- You represent you own or have rights to the content you submit.
- We may remove or edit content that violates these Terms or applicable law.
Third-Party Services & Links
We may use third-party tools (e.g., payment gateways, courier tracking) and provide links for convenience. We are not responsible for the content, policies, or practices of third-party sites. Please review their terms and privacy policies before use.
Privacy & Data Protection
Your use of the site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to our data practices described there.
Disclaimer of Warranties
- The website and its content are provided on an “as is” and “as available” basis.
- We disclaim all warranties, express or implied, to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.
- We do not warrant uninterrupted, timely, secure, or error-free operation of the site.
Limitation of Liability
- To the maximum extent permitted by law, Alwadood Multani Sohan Halwa shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the site or products.
- Our total aggregate liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.
Force Majeure
We are not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, strikes, lockdowns, transport disruptions, or governmental actions.
Governing Law & Jurisdiction
These Terms are governed by the laws of Pakistan. Courts located in Multan (or the appropriate courts within Punjab, Pakistan) shall have exclusive jurisdiction over disputes arising from or relating to these Terms or your use of our services.
Dispute Resolution & Support
Before initiating legal proceedings, please contact us to attempt an amicable resolution. Provide your order number, issue description, and supporting evidence where applicable. We aim to respond promptly and resolve genuine concerns in good faith.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our operations, products, or applicable laws. The latest version will be posted on this page with the effective date above. Continued use of the site after changes indicates acceptance of the updated Terms.
Contact Us
For questions about these Terms or any support related to your orders, please contact us:
Address: Alwadood Multani Sohan Halwa, Shop Near Allied Bank, Rasheed Abad, Khanewal Road, Multan
Email: info@alwadood222.com
Phone/WhatsApp: 03001561228
Helpful Links
By continuing to use alwadood222.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.